It's not supposed to be the other way around.
No business is the same and Help desk requirements differ and even evolve over time. Lansweeper lets you customize anything, including ticket types and states, priorities, SLAs, team membership, user rights and so much more. Model the help desk's internal workings to match your daily operations. Create fully customizable fields that store ticket-specific information to streamline the ticket lifecycle. These custom fields drive advanced search options and facilitate comprehensive reports. Utilize the built-in calendar to plan and coordinate your teams. You can create calendar events and link related tickets to the events. Personalize customer experience by branding the user interface.Įnd-users can save ticket filters to maintain an overview, open up multiple tabs to multitask and keep up-to-date by receiving notifications in the web console or via email. Define dynamic email templates and multiple signatures to optimize efficiency without compromising on quality. Avoid manual labor using automated ticket dispatching to pre-set ticket properties prior to pick-up or assignment.
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